Refunds and cancellation

Every plan carries the same 14-day refund window, monthly and annual alike. Cancelling is self-service.

The refund window runs from your initial purchase or renewal. After 14 days, refunds are considered case by case.

Step by step

  1. Cancel from the billing portal. Reachable from your subscription page. Your plan status updates immediately on cancellation.
  2. Request a refund within 14 days. Use the contact form with your account email and the reason. Requests are processed within 5 to 10 business days.
  3. Decide about your data. Cancelling ends billing. If you also want the data removed, delete the account from your profile settings.

Common questions

How long is the refund window?
14 days from your initial purchase or renewal, on both monthly and annual plans.
Do annual plans get a partial refund after 14 days?
Pro-rata refunds may be available for annual subscriptions cancelled in the first 14 days. After that, refunds are case by case.
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